![]() ![]() These types of conversations typically happen on the phone line to a Contact Center where people ask all types of questions, and the Virtual Agent needs to listen in and provide the answers. Think of conversations that have many turns and where you want to track the interaction content very deeply. It provides tools for creating conversational flows, managing context, handling user intents and entities, and integrating with other applications. The Webex Contact Center with Google CCAI is the integration that allows the use of Google Text-To-Speech, Natural Language Understanding and Virtual Agent technologies with Webex Contact Center.ĭialogflow CX is designed for building complex, multi-turn conversations that involve multiple steps and decision points. Introduction to Webex Contact Center with Google CCAI If your network is live, ensure that you understand the potential impact of any command. ![]() All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. The information in this document is based on these software versions: Webex Contact Center Adminstrator access to the tenant.Prerequisites RequirementsĬisco recommends that you have knowledge of these topics: This document describes how to configure the Dialogflow CX Virtual Agent.
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